Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Samsung S8 - Vz Msg+ Can't receive Videos
Belacyrf
Member

On my Samsung S8, for some reason whenever my wife (I haven't tried this with others) sends me videos from her Samsung S7, Message + keeps asking me to download Message + to view the video.

If I click the link, it just goes to the Play Store for Message +, but of course since I already have it installed, it just gives the option to Open and then it goes back to Message + where again it asks me to download Message + to view the video... 

Why does Message + ask me to download Message +  when I receive a video?

Labels (1)
Tags (2)
0 Likes
Re: Samsung S8 - Vz Msg+ Can't receive Videos
vzw_customer_support
Customer Support

Hello Belacyrf,

We definitely want you to be able to view videos sent by your wife. Have you been able to watch videos in the past? Are you able to send videos to her? Are there any app updates available in the Play Store?

ChristopherM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Samsung S8 - Vz Msg+ Can't receive Videos
Belacyrf
Member

I can send her videos, and no updates available.  But I think she's sending it from her Mac via Message
+ app but I can't see them on my phone.

0 Likes
Re: Samsung S8 - Vz Msg+ Can't receive Videos
vzw_customer_support
Customer Support

@Belacyrf I know how important it is to receive videos. I just wanted to clarify is she sending the video message from her Phone or from the MAC, because you mentioned the phone at first. If she's sending it from the MAC please have her send a video message directly from the phone via Message Plus. Keep us updated if the video was sent successfully.

JoelD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes