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Samsung Stratosphere not receiving some sms text

I just got a Stratosphere and I am not receiving some text messages from a few people....anyone help me out

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Re: Samsung Stratosphere not receiving some sms text
Customer Support

Hello there smith021! If this issue remains, I have a suggestion. Please confirm that there has been no Call & Messaging block added to your line against these numbers by having those contacts call you. If they are not able to reach you, you may need to lift restrictions against them. You can do so by logging into your account at and then reviewing your “Block Calls & Messages” feature under the section titled “I Want To…”

Dion M.
VZW Support
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