Sending a text to an email address

Sometimes when I try to send a text message that I have received to my email or forward it to someone else I get the following message, "cannot send the attach object to email address".  What can I do to be able to send a text to an email?

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Re: Sending a text to an email address
Customer Service Rep

Vickybuck  We want your emails to work always. Since this happens only sometimes, we need to dig in to figure this out. What phone do you have? When did this start happening? Are you connected to WiFi when this happens? Do you have issues with data when this happens? Please test your data connection when it happens and try with WiFi turned off.
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