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Ship your defective phone.
Beccajo
Member

Mv phone replacement was received via mail while I was on vacation I was to ship defective phone within 5 days (which was not possible), i shipped in 7 days from Ohio to Texas.  I pray there is a resonable grace period.

Please advise.

Rebecca Ford

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Re: Ship your defective phone.
hanafan36
Member

I'm pretty sure there is a grace period. Someone told me 30 days. If you have the tracking number you should call in and give it to them, just so you can prove you sent it.

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Re: Ship your defective phone.
Snn5
Sr. Leader

The charge is put onto the bill after 5 days, since that is the return window.  The charge sticks after 90 days if there was no proof of foul play.

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Re: Ship your defective phone.
vzw_customer_support
Customer Support

Beccajo,


Lets get you some answers about your device return. You will get a free text message on the number that had the phone replaced about 14 days after you mailed it back. The text will be letting you know that the device was received.


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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