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Speech to Text intermittantly not working.
Adamsr2
Member

Samsung Galaxy smg950u. Messages+ 8.1.6  Sometimes when I try to dictate I get an error message: "An unexpected error has occured.  Please try again later."  Location isn't  the problem. I'm in the same location when it works  and when it doesn't. Google speech to text always works.

Re: Speech to Text intermittantly not working.
vzw_customer_support
Customer Support

That is a great question. The error message is a standard error message, which is often due to a App conflict. Does more than one App utilize text to speech on the device? How long ago did this issue start to occur?

*Gert

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Re: Speech to Text intermittantly not working.
Adamsr2
Member

3 weeks ago. Don't recall adding any apps. I tried closing all. It didn't  help. The only stuff I  have using speech to text are Messages+, Email app 14.23.0.36640, Google stuff and Chrome. No problems with Google and Chrome.

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Re: Speech to Text intermittantly not working.
vzw_customer_support
Customer Support

Thank you for this information. We are happy to review this with you in depth. To allow us to do so, please leave us a Private Note here. We look forward to working with you soon!

 

 

*Robert

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Re: Speech to Text intermittantly not working.
Adamsr2
Member

Samsung Galaxy smg950u. Messages+ 8.1.6  Sometimes when I try to dictate I get an error message: "An unexpected error has occured.  Please try again later."  Location isn't  the problem. I'm in the same location when it works  and when it doesn't. Google speech to text always works.

*Robert

 

That is a great question. The error message is a standard error message, which is often due to a App conflict. Does more than one App utilize text to speech on the device? How long ago did this issue start to occur?

*Gert

 

3 weeks ago. Don't recall adding any apps. I tried closing all. It didn't  help. The only stuff I  have using speech to text are Messages+, Email app 14.23.0.36640, Google stuff and Chrome. No problems with Google and Chrome.

*Robert

 

 

Thank you for this information. We are happy to review this with you in depth. To allow us to do so, please leave us a Private Note here. We look forward to working with you soon!

 

Thanks for the offer. How do I send a Private Note?

*Robert

 

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Re: Speech to Text intermittantly not working.
vzw_customer_support
Customer Support

Adamsr2, thank you for your response. I've sent you a Private Note. Please respond to the Private Note to continue.  -Alicia

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Re: Speech to Text intermittantly not working.
Adamsr2
Member

I can't find the private note.

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Re: Speech to Text intermittantly not working.
vzw_customer_support
Customer Support

Adamsr2, This link may work better for you to pull up your note page:  http://spr.ly/6605znR6c;

 

-Nicci

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