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Anybody else getting the worst support and a run around when needing tech assistance? This is the worst service I have ever seen in my life!
Solved! Go to Correct Answer
We tried to reach out via Private Message so we could offer the support you need. Based on what you shared, it sounds like you need some troubleshooting assistance. To help with that, we would need to continue via Private Message. Please, if you still need assistance contact us for help.
-John
We want to make sure you're concerns are being addressed. We're sending you a Private Message to help.
-James
Sorry to hear you're having trouble with CS. Have you tried directly asking for Tier 2 tech support, if nobody has been able to resolve your issue when you call? Or ask them to create a ticket for you, and then check back on the ticket status later if you don't hear anything. There's definitely variability with how experienced a representative you get when calling or using live chat.
This is mostly a peer-to-peer customer forum, but I've seen a few people around who are pretty tech savvy, especially for Fios. Depending on what the problem is, if you post a few more details, someone here might be able to offer some suggestions or even an answer?
We tried to reach out via Private Message so we could offer the support you need. Based on what you shared, it sounds like you need some troubleshooting assistance. To help with that, we would need to continue via Private Message. Please, if you still need assistance contact us for help.
-John
Start a new topic or ask questions in the open forum.
