Im so frustrated with Verizon customer service. They seem to ignore your needs once they sell a phone to you.
i went to 2 Verizon stores in Flagstaff Az asking begging them to help me with my app (im elderly). They said they are only a sales store!! Really, i cant get support face to face? This is so wrong and terrible for older people. You make it clear you are not interested in supportting your customers; i am stuck on hold for 30plus minutes, or im disconnected. So, thought going in person would of course be the solution. Nope, 2-3 young people standing around waiting to sell phones but are not approved to help me? Cmon! They could easily have helped me. Now i cant even get Verizon to answer the phone to cancel my account. The automated questions get you no where! Worst customer service anywhere and Verizon couldnt care less. Really infuriating!!!’
I appreciate you taking some time to let us know about your recent experience, Capcobb. I know how important it is to be able to get support for your devices and service, and I am sorry that you have had trouble reaching us. I would be happy to collect your feedback to pass along, and assist with any concerns you may have. Can you tell me more about what help you need with your app? Which application can I help with?
-Joseph
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