Text Message Issues...

Is the new update the reason that I am seeing my text messages try to go out as SMS and am getting duplicate messages when I get them from people?  If so is there a fix to it or do we have to wait for them to roll out a hotfix?

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Re: Text Message Issues...
Customer Service Rep

It’s important to us that you are able to send your messages with no trouble, Onyoci and I’d be happy to help you today. Let’s go over a few more details to find a solution.
When was the update applied to the device? Just for clarification, are you using the pre-installed app or our Verizon Messages? May we also have the make/model of your phone? Please provide a few additional details and we will be ready to continue helping.

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