Text Message Issues...

[Onyoci]

Is the new update the reason that I am seeing my text messages try to go out as SMS and am getting duplicate messages when I get them from people?  If so is there a fix to it or do we have to wait for them to roll out a hotfix?

[vzw_customer_support]

It’s important to us that you are able to send your messages with no trouble, Onyoci and I’d be happy to help you today. Let’s go over a few more details to find a solution.
When was the update applied to the device? Just for clarification, are you using the pre-installed app or our Verizon Messages? May we also have the make/model of your phone? Please provide a few additional details and we will be ready to continue helping.

SteveR_VZW
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