Text Messages on Web Version Disappearing

I have a Samsung Galaxy 7.

I texted someone last night.  This morning I loaded Verizon Messages and the text string was there.  I saw it come up.  An hour later that message was missing.  Even more strange there are no other historical messages for that person either.

It seems to be related to this one phone number.  Every one else I text has their strings still in tact.

Melanie [Removed]

Windows Version is Windows 10.

personal information  removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Text Messages on Web Version Disappearing
Customer Service Rep

MELTOM48, I understand your concern regarding the text messaging thread missing from the web version. I would be concerned as well if this was happening to me. Is the text thread still in your phone? Has this ever happened before with this particular number?

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