So apparently this offer, sent by Verizon in texts to who knows how many users was IN ERROR! I attempted to take advantage of this offer and it would not show up in my cart... so I entered chat to talk with a representative. The first rep stated over and over and over again that I needed to pay off my device to upgrade... even though I pointed out that that was PRECISELY the offer I was trying to take advantage of from the text. I asked to chat with a supervisor. That person responded by stating that the message was sent in error and there was no such offer. No counter offer was made, just an "I'm sorry." So unbelievably frustrating. I can't even count the number of times I have tried to take advantage of an offer sent out by Verizon and had some kind of trouble getting it to work - and ending up in chat. This one is a new one though! And refusal to stand behind something they admit was an error is a new (low) level of customer service!
Hello. I know everyone is excited about the new phone. I would be upset if I got this text but then was told it was not available. I would love to review the account to see how I can help. I have sent you a private message.