Text Online very difficult to use

[byroniac]

Anyone having problems using Text Online? I login and get my text messages, but most of the time, as soon as I click on some message thread the web page will go into an almost never-ending refresh loop before stopping long enough to display the message conversation. I have tried several browsers, and different machines. Worse, I can start typing a reply to someone, and I will seldom get to finish it, or if I do finish it, it seldom actually sends, because the web page goes through another refresh loop. This feature needs to be seriously revisited and fixed and revised by Verizon. I miss the old Desktop application because at least it worked. I thought a web page would be almost as good, and easier for Verizon to provide and maintain, but I am not sure it is even worth trying to use sometimes.

[vzw_customer_support]

byroniac Are you referring to Verizon Message+? If so, are you able to use it on your cell phone? Do you have the same problem? DoloresK_VZW

[jav6]

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@byroniac wrote:

Anyone having problems using Text Online? I login and get my text messages, but most of the time, as soon as I click on some message thread the web page will go into an almost never-ending refresh loop before stopping long enough to display the message conversation. I have tried several browsers, and different machines. Worse, I can start typing a reply to someone, and I will seldom get to finish it, or if I do finish it, it seldom actually sends, because the web page goes through another refresh loop. This feature needs to be seriously revisited and fixed and revised by Verizon. I miss the old Desktop application because at least it worked. I thought a web page would be almost as good, and easier for Verizon to provide and maintain, but I am not sure it is even worth trying to use sometimes.

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Here's a link to the Win 10 desktop app v1.0.17.0

 https://www.dropbox.com/s/biatyb1m6egwx1t/Win10%20Message%2B%20v1.0.17.0.exe?dl=0

[byroniac]

No, it is the "Text Online" functionality at www dot verizonwireless dot com, when used on my Windows 10 PC.

[vzw_customer_support]

byronia, thanks for those details. Is the Verizon Message up to date with the latest version? 

DiaS_VZW

[byroniac]

Well, this has nothing to do with Verizon Messages or any other phone app. It is a problem with the "Text Online" portal on the website when I access it using a browser on my desktop PC, i.e. this is the link from the Verizon website menu: https://web.vma.vzw.com/vma/web2/Message.do . I suppose not many people must use this, or perhaps there would be more complaints. Sometimes it works fairly well and other times, not at all. I did not know where to post a complaint and/or request for help, so I chose this as being the closest I could find.

[vzw_customer_support]

Thank you for the clarification. It appears you are referring to the text online service via My Verizon. (see link below) This service does not guarantee delivery to non-Verizon phone numbers. May I ask, are you experiencing this issue with numbers outside our network? Do you have any pending updates on the PC that you are using?

https://www.verizonwireless.com/support/knowledge-base-54302/

JoshuaC_VZW

[byroniac]

Thank you for that information. Most of the numbers I use I am certain are on the same Verizon network. My problem is really with the web site functionality itself. The page constantly refreshing, often in the middle of trying to type a message, is very disruptive. Something is particularly strange with JavaScript behavior on this page, is my guess. I also keep all of my computers up to date, and I check my phone for updates frequently (though not every day). So I do not think it is a network issue as much as it is a web app functionality issue, the best I can tell.

[vzw_customer_support]

Thanks for confirming, byroniac. Please download the Verizon Messages (Messages+) app on your desktop and retest: http://spr.ly/660910Tv3. Please keep us posted.

TracyB_VZW

[jav6]

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@vzw_customer_support wrote:

Thanks for confirming, byroniac. Please download the Verizon Messages (Messages+) app on your desktop and retest: http://spr.ly/660910Tv3. Please keep us posted.

TracyB_VZW

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@vzw_customer_support , @tracyb_vzw   Funny, following your link the instructions there, searching the Windows Store for Message+ DOESN'T find a Verizon Messaging app!  Why am I not surprised?