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I cannot review previous billing cycle text logs. It just say “logs not available “. How do it fix this?
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Edward7556, if you wish to review text logs you'll want to use these steps. I've outlined how to view them via My Verizon through a browser.
After you’ve signed in, first click with your mouse at ‘Account’ on top, then from the menu that appears, select ‘Usage.’ You’ll see an option for ‘Usage overview,’ select that there. A section called My Usage will open, and you can choose which line you want to view. It’s important to know only as an Account Owner or Manager can you view other lines. And the information shared will not reveal content.
Once on the line you wish to view, you’ll see a box with ‘Talk & Text’ with the current notes on mins and messages for the current cycle. There are two button options at the bottom of this box: Message details or Minutes details. Click ‘Message details,’ and you’ll see the following details; the number of messages used; a message log that features options for types of messaging (All, Domestic, International, Global). The log will show dates, times, To and From numbers, and if the message was received and type. Another note is that internet-based messaging systems like Facebook Messenger or iMessage will not display here, as those use your internet/data connection, and those app creators have control over those systems and records
You'll be able to review logs via this method.
-John
Hello Edward7556. We're here to help. How far back are you trying to view the text logs? ~Peter
I’d like to go back a year.
Edward7556, if you wish to review text logs you'll want to use these steps. I've outlined how to view them via My Verizon through a browser.
After you’ve signed in, first click with your mouse at ‘Account’ on top, then from the menu that appears, select ‘Usage.’ You’ll see an option for ‘Usage overview,’ select that there. A section called My Usage will open, and you can choose which line you want to view. It’s important to know only as an Account Owner or Manager can you view other lines. And the information shared will not reveal content.
Once on the line you wish to view, you’ll see a box with ‘Talk & Text’ with the current notes on mins and messages for the current cycle. There are two button options at the bottom of this box: Message details or Minutes details. Click ‘Message details,’ and you’ll see the following details; the number of messages used; a message log that features options for types of messaging (All, Domestic, International, Global). The log will show dates, times, To and From numbers, and if the message was received and type. Another note is that internet-based messaging systems like Facebook Messenger or iMessage will not display here, as those use your internet/data connection, and those app creators have control over those systems and records
You'll be able to review logs via this method.
-John
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