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Text messages come is as emails
ELLREU65
Member

On occasion, text messages come in as emails with attachments- typically starts as a group text.  Verizon tech support has not been able to figure it out except to get rid of group text and reset phone setting.

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Re: Text messages come is as emails
Acrillix
Sr. Member

Yes this would be the way to resolve this. I will check on my test demo devices.

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Re: Text messages come is as emails
vzw_customer_support
Customer Support

The issue with text coming in as text can definitely be frustrating ELLREU65 . We would love to look more into this issue for you. What phone do you have? Have you always had this issue with your phone or did it start to happen once you updated your phone or added a specific app.



KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Text messages come is as emails
ELLREU65
Member

I have had an an iphone 6 for about 2 years and this problem started happening about 10 months ago. I forwarded two emails as examples to the Verizon rep but I got an undeliverable message back. I am very frustrated. I keep having to go back to factory settings but it keeps happening - not every time but often.

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Re: Text messages come is as emails
vzw_customer_support
Customer Support

Let's look into this more. I know how important it is to have your messages go through properly. Let's make sure your phone is set up correctly. Are you using iMessage or regular text messagaging? Is your phone up to date with the latest software?

JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Text messages come is as emails
Not applicable

HI THERE,

With regard to this message, please also check your

1- EMAIL settings on your mobile device.

2- EMAIL  settings from a computer browser (since mobile settings might be limited)

You might have inadvertently activated something like...'send copy of text messages to email'.

The app does not automatically send copies of texts to your email.

Thanks,

ALIE

VZMESSAGES

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