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Text messages disappeared
ANTENC11
Newbie
‎04-16-2017 06:24 AM

All of my text messages, except two random ones, disappeared from my phone without me even being on it.  How do I recover these?

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6 people had this problem.
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Re: Text messages disappeared
Elements
Specialist - Level 1
‎04-16-2017 09:37 AM

If you're using Verizon's Message+ app, you can try opening the menu (the three lines on the top-left in the app) and selecting Restore Messages. If you're using an iPhone, you can also restore the phone to a recent backup if you have one. If you're using an Android phone and had the Verizon Cloud app doing backups, you may also be able to restore the messages from there by opening the menu and selecting Tools, then Content Restore.

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Re: Text messages disappeared
muyang
Enthusiast - Level 2
‎04-17-2017 02:27 AM

First, stop using your phone in case of data overwritten. Then find a phone data recovery tool to help you get disappeared text messages back.

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Re: Text messages disappeared
delba
Newbie
‎04-16-2020 11:59 PM

11.580 of mine did too

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Re: Text messages disappeared
vzw_customer_support
Customer Service Rep
‎04-20-2020 08:00 AM

We want to ensure that you have access to all of your content, delba. We are here to assist. Have you attempted to restore the messages as shown on the following web page https://www.verizonwireless.com/support/knowledge-base-209183/? 

DavidC_VZW

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