Text messages from verizon

Action1320
Enthusiast - Level 2

All of the text messages from  verizon # 45177  ask me to  reply regarding an order # placed on 10-28-24 . However I  continue to get  an error "couldnt send message"  when I try to do this. 

Replies to verizon # 899000 also fail.

Please resolve ..

 

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4 Replies
jav6
Champion - Level 3

@Action1320 wrote:

All of the text messages from  verizon # 45177  ask me to  reply regarding an order # placed on 10-28-24 . However I  continue to get  an error "couldnt send message"  when I try to do this. 

Replies to verizon # 899000 also fail.

Please resolve ..

 


Did you place any orders on 10-28-24?  Looking up that short code number on https://www.textingworld.com/short-codes/usa?search=45177 shows it belongs to Twilio, a texting service, not Verizon. If I receive suspicious short code texts from unrecognized sources, I research who the number belongs to before deciding whether to respond.  They might be spam/phishing messages.

...Just another VZW customer...trying to offer some assistance...
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Action1320
Enthusiast - Level 2

I did have a Verizon appointment to replace my box sets on 10-28-24. After calling verizon about this issue of not being able to reply to the text, they said it was a glitch in the system. Whatever,...Thank you for your reply and I will have to research this .

vzw_customer_support
Customer Service Rep

Staying on top of your account is always important. Were you able to confirm your order? Are you still having issues?

~Freddy

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Action1320
Enthusiast - Level 2

I am having issues with the replacement box sets since they were installed, not able to reach tech support and the text issues . Can some please help

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