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Text messages not "downloading"
MC19197171
Member

I have a samsung illusion and most of my text messages that I recieve (multimedia) are downloading and not displaying the message. they are small 2-3KB per message. I don't know what is causing them to download for an extended period of time and just not display the message. Can anyone help?

I have a prepaid plan and I am current on payments.

Thanks

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Re: Text messages not "downloading"
vzw_customer_support
Customer Support

Help is here MC19197171! Please ensure the Auto Retrieve message setting is on (checked) by following the visuals here http://vz.to/1eVUDGx power the phone off/on test and share. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Re: Text messages not "downloading"
vzw_customer_support
Customer Support

Help is here MC19197171! Please ensure the Auto Retrieve message setting is on (checked) by following the visuals here http://vz.to/1eVUDGx power the phone off/on test and share. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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Re: Text messages not "downloading"
MC19197171
Member

I have it set on that, I increased the limit on number of messages, seems to be working.

Thank you.

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Re: Text messages not "downloading"
vzw_customer_support
Customer Support

Glad to hear it MC19197171! Here's more support on the go if you need it! http://bit.ly/yN1P80

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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