Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Text messages not "downloading"
MC19197171
Newbie

I have a samsung illusion and most of my text messages that I recieve (multimedia) are downloading and not displaying the message. they are small 2-3KB per message. I don't know what is causing them to download for an extended period of time and just not display the message. Can anyone help?

I have a prepaid plan and I am current on payments.

Thanks

Labels (1)
0 Likes
1 Solution

Correct answers
Re: Text messages not "downloading"
vzw_customer_support
Customer Support

Help is here MC19197171! Please ensure the Auto Retrieve message setting is on (checked) by following the visuals here http://vz.to/1eVUDGx power the phone off/on test and share. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: Text messages not "downloading"
vzw_customer_support
Customer Support

Help is here MC19197171! Please ensure the Auto Retrieve message setting is on (checked) by following the visuals here http://vz.to/1eVUDGx power the phone off/on test and share. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Text messages not "downloading"
MC19197171
Newbie

I have it set on that, I increased the limit on number of messages, seems to be working.

Thank you.

0 Likes
Re: Text messages not "downloading"
vzw_customer_support
Customer Support

Glad to hear it MC19197171! Here's more support on the go if you need it! http://bit.ly/yN1P80

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

0 Likes