Text messages not showing in the text log in my Verizon account

[Michelle7277]

The sender of the text messages has a T-Mobile account & most likely an android and the other person is on my Verizon account using an IPhone. There are hundreds of text messages that are missing from the text log in my Verizon account to and from these two cell phones. Is there anyway to recover them? 

[vzw_customer_support]

Happy Monday! Being on top of your account is crucial, especially if you are managing your text log details. Verizon is here to help.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[JAM_33]

Hello,

I am having the same issue, but it is necessary I have a complete text log. What can you or I do to correct this? After all, you made us get rid of Message+. Thanks! 

[vzw_customer_support]

Hello JAM_33! I'm sending you a Private Message we can use to assist.

-Josh

[awilson1018]

I am having the same issue as well; can you please tell me how to correct.

[vzw_customer_support]

Hi, yes we are here to help. Please meet us in the Private Note we sent to further assist you. 

~Gina

[vzw_customer_support]

Hello, we are just checking in. Please let us know if you still need assistance. We are here to help. - Dee

[NICOLEMR78]

I have the same issue. Can you please send me information on how to fix this?

[vzw_customer_support]

We want to make sure that your messages are showing up properly. Just to be sure, are you missing text messages between iPhone devices using iMessage?

~Jesse

[NICOLEMR78]

No, we have two Android phones that are the same model. We were using the Verizon messaging app and were forced to switch to the Google messaging app. As soon as we switched, one of the phone lines  continued showing all sent and received messages while the other is only showing approximately 10% of the messages sent and received. 

[vzw_customer_support]

To confirm, are you referring to the text message log online?

-Joe

[NICOLEMR78]

Yes, I am referring to the message log in my Verizon account. When we log into the account and go to Usage, one line shows all messages the other only shows about 10%. 

[vzw_customer_support]

Does it appear that standard text messages are missing or are only RCS messages missing linke chat bubbles or rich messaging?

-Erica

[vzw_customer_support]

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

[shadwlight777]

I am having this same issue and there is an important number I need to get from it. THANK YOU!!!

[vzw_customer_support]

I appreciate you reaching out. We want to make sure you are able to manage your account. I am sending a private message to help.

-Jazzy

[tghinc]

Having the same issue.  It would be nice if support was publicly addressing this instead of just sending private messages so we can get an idea of what's going on and what steps to take to resolve this issue.

[vzw_customer_support]

We are here to support you. Sending you a private note now.

-Cryssie

[Julierenee81]

My guess is because the log doesn't recognize Google Messages, and I was told they have no intention of fixing it. 

[AW80]

How would google message be used instead of normal text? Dies it come through like a text but through the google account?

[vzw_customer_support]

You can use the Google Messages app instead of your default app if you prefer. Simply download the app through the Play Store.

~Jesse