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Text messages not showing up in Smart Family or on Verizon website.
teresaahenry
Member

We are both using the Message+ app on our Android phones. When I look in the Smart Family app and on the website, it does not always show up in the logs. 

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Re: Text messages not showing up in Smart Family or on Verizon website.
vzw_customer_support
Customer Support

Hello teresahenry,

 

I know how important it is to back up important messages. I am sorry to learn of any issues, and I'm happy to help. Tell me, when did this begin? Have you synced the messages across devices, using Messages +? Do you get the same result when checking each device? To sync the messages, please click here, then scroll down to #1 in the "Syncing Messages Across Devices" section, for the steps: http://spr.ly/6601ExVxD

 

ChristinaB_VZW

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