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Text threads opening to old messages.
DALJON16
Member

When I open a conversation in Messages it opens up to very old messages. Is there a setting I'm missing?

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Re: Text threads opening to old messages.
jav6
Leader

What make/model phone/device are you using?  And are you using Verizon Messages+?

...Just another VZW customer...trying to offer some assistance...
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Re: Text threads opening to old messages.
DALJON16
Member

Samsung s8

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Re: Text threads opening to old messages.
DALJON16
Member

And yes I am using Messages+

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Re: Text threads opening to old messages.
vzw_customer_support
Customer Support

As much as I use my text messaging, old messages pulling up is very concerning to me as well DALJON16. So we can clarify, do your new messages not populate? Or are your old messages the only thing that pops up when accessing your text? 

RodneyM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Text threads opening to old messages.
DALJON16
Member

New ones come through but I have to scroll way down to see them.

On Mar 13, 2018 12:30 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Text threads opening to old messages.
vzw_customer_support
Customer Support

DALJON16, thank you for clarifying. Let's keep pushing forward in finding a resolution. Is your Messaging application up to date? Is your phone up to date with the latest software version? What is the make and model of your device?

 

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