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Texted Pics Disappear
Redram1952
Member

I have owned a Moto Z Play Android phone for almost 6 months now. I use the Verizon Message+ app for texting. Within the last month approximately most of the pictures that are texted to me will disappear within the day. Not all do but the majority will. If I save them to my photo app they will stay there of course but if I do not save them soon after receiving them they magically disappear.

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Re: Texted Pics Disappear
vzw_customer_support
Customer Support

We know it's very important to save those memories, Redram1952. There are many pictures I know I would hate to lose. You may have a setting that's causing these messages to delete. If you go into Messages and then Settings and then Advanced Settings, you should see an option that says "Delete old messages". Is that checked? If so, What is the conversation message limit at?

EricW_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Texted Pics Disappear
vzw_customer_support
Customer Support

Redram1952-

Making sure your pictures are not magically deleted is the goal. I am sorry to learn this has happened. Can you please go into your Verizon Message app>Settings>Advanced>Delete old messages and make sure it is disabled. Please test this out and let me know if that works.

CarmenT_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Texted Pics Disappear
Redram1952
Member

Hello to Eric and Carmen and thanks for the replies. I did as you requested and my delete old message box was not checked. I keep my message threads cleaned out on a regular basis. I will mention however that the message that is sent with the picture will not disappear,only the picture.

Thanks

Redram1952

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Re: Texted Pics Disappear
vzw_customer_support
Customer Support

Redram1952, thanks so much for trying these steps out for us. If after doing them, did the picture still disappear?

ErinW_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Texted Pics Disappear
Redram1952
Member

Hi Erin. I went to my settings as requested to see if the delete old messages box was checked and it was not checked so I left it the way it had been set unchecked so the system is not deleting old messages for me. For whatever reason random pictures will disappear from a message that was sent to me that included a picture. The message always remains so only the picture is gone. So I made no changes in my settings and yes pictures will still disappear.

Thanks

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Re: Texted Pics Disappear
vzw_customer_support
Customer Support

Redram1952, we want to make sure we get you your photos. We want to make sure you are on the most recent version. Please go to Play Store/Menu/My apps & games/Updates. Make sure you are on the current software.

Then please go to the menu of your application and about and provide me the software version.

RobinD_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Texted Pics Disappear
JOETIZ
Member

Same question.

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Re: Texted Pics Disappear
Redram1952
Member

Hey Robin. I did as you requested and went to the app store and there were no updates available. I currently have Message+ : 6.4.212 My son just texted me a picture just yesterday and it has already disappeared from my text. The message however is still there. I did save the pic to my gallery. Most pics disappear. Not all do. I have one thread from last November that still has pictures. Let me know if you need any more info.

Thanks

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Re: Texted Pics Disappear
Redram1952
Member

Hope we get an answer Joetiz.

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