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Texting over WI-FI
JESSMO11
Newbie
โ€Ž06-28-2017 07:26 AM

I use the message plus app to text over WI-FI when I do not have a network connection and it has always worked without issue but suddenly it has stopped working. I have contacted Verizon and they do not have any suggestions on how to fix this. Is anyone else having this issue or have any suggestions on what I can do to fix this problem.

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lukevinyl
Specialist - Level 2
โ€Ž06-28-2017 08:20 AM

You can try to clear app cache and data by going to manage apps in settings and then scrolling to the messages+ app.

If it is an issue with the app this should resolve it.

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JESSMO11
Newbie
In response to lukevinyl
โ€Ž06-28-2017 08:36 AM

I have done that and it did not help. I have removed the app and re-installed it, put my phone in safe mode to see if it was another app causing an issue, deleted the wi-fi connection and re-established it but nothing seems to help. I am at the point where I factory restart my phone or install a different texting app because I don't believe the issue is with my phone. All other apps and internet are working with just a WI-FI connection. I believe it is a Verizon issue at this point but they say it is not an issue with the app.

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kathy65793
Master - Level 1
In response to JESSMO11
โ€Ž06-28-2017 08:46 AM

What kind of phone do you have? Did you update the phone recently?

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JESSMO11
Newbie
In response to kathy65793
โ€Ž06-28-2017 09:43 AM

HTC ONE M8. I did not update it recently but I checked it the other day and it said no update available so that is not the problem either. Just so frustrating

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lukevinyl
Specialist - Level 2
In response to JESSMO11
โ€Ž06-28-2017 08:48 AM

If you have put in safe mode and are still having issues this normally means there is a problem with the phone itself, however in safe mode I don't believe it is going to allow communications via wifi  anyhow.....

What kind of phone?

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JESSMO11
Newbie
In response to lukevinyl
โ€Ž06-28-2017 09:44 AM

HTC ONE M8. This is a replacement phone that I got about 3 months ago and it has worked fine until now

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vzw_customer_support
Customer Service Rep
โ€Ž06-30-2017 07:32 AM

We want to make sure you are all set with your device, JESSMO11. With regards to your phone lets make sure you are all set. When did you start having this issue? Has there been any changes on your device prior to that happening?

JasperM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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