After 4 store visits and many phone calls to Verizon support I finally got my issue resolved in under 3 minutes (could not send text messages to non-apple devices, I have an apple phone). Verizon support identified Apple hardware as the issue. Apple said it was a provisioning issue with the line. I am so happy the issue is fixed I can't bother to figure the hours of my life lost on bad support.
Dameccia, you made my day, week and month!
We are ecstatic too hear that Dameccia was able to get your issue fixed! We will definitely be sending this feedback on your behalf to ensure Dammeccia gets the recognition she deserves! _VZWAlfredoR