Trouble with MMS to & from one number

[Aryana33]

Hey, I'm having trouble sending and receiving MMS messages from one number. We were previously able to do it, this just happened in the last few days.

I'm using the Messages app. 

[vzw_customer_support]

We want to make sure you are able to send and receive messages. Is this only impacting one contact? Are all apps up to date? ~Geo

[Aryana33]

Hi there! Yes, it was only one contact. It spontaneously started working again yesterday after not working for a week. 

Is it possible my SIM card is touchy and needs to be looked at? 

[vzw_customer_support · Accepted solution]

Great question! Sometimes it's not the SIM card, it's just that there can be updates with the nearby towers or that the device needs to power cycle to be rebooted like a computer would. However, we're glad that the issue has been resolved. Please don't hesitate in reaching out to us in case you need any assistance in the future. 

~Ivone