Twilio-Submitted MMS Messages Delayed
PSBigJoey
Enthusiast - Level 1

We use Twilio to submit MMS messages, and they are intermittently delayed. This afternoon, for example, an MMS message to 3 staff members was submitted to Verizon at 22:31 UTC but was not transmitted to staff for 48 minutes.

We are paying for timely messaging. What's the problem?

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vzw_customer_support
Customer Service Rep

I can understand your concern with your text picture messages being delayed. Especially by 48 minutes. I would wonder the same thing myself. I want to make sure that we get to the root cause of the matter. 

 

Can you tell me if you are referring to a Verizon Wireless Business account or a Consumer account? 

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