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Two iPads leads to MESSAGE+. ERASE and RECONNECT message
gbp3
Newbie
‎12-07-2021 10:55 PM

I have two iPads. When I reconnect on one it disconnects the other and vice versa. It would be great if some has an answer to this problem.

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Re: Two iPads leads to MESSAGE+. ERASE and RECONNECT message
jav6
Champion - Level 3
‎12-08-2021 02:39 AM
@gbp3 wrote:

I have two iPads. When I reconnect on one it disconnects the other and vice versa. It would be great if some has an answer to this problem.

How many devices do you have connected to Message+ using Integrated Messaging and the same phone number?  There is a limit.

...Just another VZW customer...trying to offer some assistance...
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Re: Two iPads leads to MESSAGE+. ERASE and RECONNECT message
vzw_customer_support
Customer Service Rep
‎12-09-2021 11:00 PM

That would definitely be a frustrating issue! Is it connected to the same Apple ID? *Hannah

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Re: Two iPads leads to MESSAGE+. ERASE and RECONNECT message
gbp3
Newbie
‎12-15-2021 08:39 AM

Yup.

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Re: Two iPads leads to MESSAGE+. ERASE and RECONNECT message
vzw_customer_support
Customer Service Rep
‎12-17-2021 08:47 AM

gbp3,

 

The more details we have the better. We want to make sure you can use your device the way you need to. Does this only happen in the Message+ app? Are you using the same phone number with both tablets? 

 

-Andrew

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