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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
USGS Earthquake notifications
stan7826
Member

I'm the sysadmin for the United States Geological Survey's Earthquake Notification Service. This is a free service provided by the U.S. Department of the Interior where people can sign up for automated notifications of worldwide earthquakes. The subscription process is opt-in with confirmation of addresses, so there's no way for someone to subscribe another person's address without their knowledge and cooperation.

We have almost 350,000 subscribers, and a fair number of them are Verizon customers who signed up to get short-format alerts sent to their phones via the email-to-SMS gateway at vtext.com. They subscribe by putting in their email address in the form 1234567890@vtext.com. We've been doing this for about five years now.

Starting about two weeks ago, I started getting hundreds and hundreds of failure messages back from postmaster@vtext.com. They all say the same thing:

Error: Invalid user address

Error message below:

550 - Requested action not taken: no such user here

Message details:

  Sent date: Fri Jun 08 22:27:51 GMT 2012

  MAIL FROM: ens@usgs.gov

  RCPT TO: XXXXXXXXXX@vtext.com

  From: ens@usgs.gov (USGS ENS)

  To: XXXXXXXXXX@vtext.com

  Size (in bytes): 144

  Number of lines: 1

Anybody know what's going on here?

Labels (1)
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Re: USGS Earthquake notifications
Ann154
Expert
Expert

That looks like the right format for the email address to send a text message to a phone. Have you tried sending the message using the MMS message email address format? I think it is XXXXXXXXXX@vpix.com, but don't quote me on that. I don't send messages in that format.

Try contacting the on this community to get to a Verizon Wireless employee. I would suggest putting it to the attention of either MikeS or Dion. They have helped me in the past and good to work with. The others will help too. I just don't have any experience with them.

This is peer to peer forum and we don't have access to any account information.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: USGS Earthquake notifications
stan7826
Member

Thanks for the pointer. But how do I contact them? That link doesn't include any 'contact us' information. Is there some way to tag my post here so that they will see it as a cry for help? Or is there a particular forum here I can post to that they monitor?

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Re: USGS Earthquake notifications
Ann154
Expert
Expert

Their email address wasn't listed on the profile of that user name?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: USGS Earthquake notifications
Ann154
Expert
Expert

It usually takes a few days before they will answer a question to give the regular users of this community a chance to answer. However because your post wasn't marked as a question, I don't know if it will be noticed by them.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: USGS Earthquake notifications
stan7826
Member

Nope. No email address.

An I didn't notice the button for 'mark this as a question' until it was too late.

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Re: USGS Earthquake notifications
Ann154
Expert
Expert

Hmmm, it used to be visible to registered users. Maybe that's changed. You might want to follow these users and then once they approve it, you can send a Direct Message (DM).

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: USGS Earthquake notifications
dustinlovell
Member

Did you ever hear back from anybody? I'm the sysadmin at a large financial institution and we've also been getting slammed by emails from verizon. However, ours are coming in from post_master@vtext.com. Aside from that slight difference, the behavior we're seeing is exactly the same.

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Re: USGS Earthquake notifications
stan7826
Member

Nope. No response from anybody. And you're right, they're coming from 'post_master' and not 'postmaster'.

I checked, and we have a bit over 5000 vtext.com subscribers, and I've gotten about 400-500 of these bounce messages, but they seem to be tapering off now.

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Re: USGS Earthquake notifications
Ann154
Expert
Expert

I had a thought recently. The large company that I work for has their own dedicated service representative for their company Verizon Wireless account. Would that be similar with a government account? Perhaps you can contact the customer service representative assigned to your company for additional assistance. If tech support is needed, then they would be able to direct you to the right team.

Unless of course, you have already asked them.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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