Unable to insert pictures in text message

[YellowBilledMagpie]

When I try to insert a gif or picture using the keyboard in Messages, I get the error "This text field does not support image insertion from the keyboard". How can I insert images directly using the keyboard?? I have a Google Pixel.

[YellowBilledMagpie]

I attached a picture of what I'm talking about!!

[jav6]

Have you tried tapping on the PLUS sign on the left of the Type a Message box?  Doesn't that allow you to select a .gif file to insert?

[AFWHEATHER]

To insert a gif or bitmoji photo you don't use the plus sign, you use the keyboard.

[vzw_customer_support]

Let's take a detour for a moment. When the Bitmoji app is open, can you send a Bitmoji from the app? Of course this involves manually entering in who you're sending it to.

DavidH_VZW

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[ANDRUI83]

Having the same issue here, tried all the suggestion and nothing has worked so far, I am able to use bitmoji app to enter emojis manually but thats not a solution, also cant insert gifs, using gkeyboard

[vzw_customer_support]

ANDRUI83, we want to make sure that you can use your emojis and gifs. What messaging app are you using? Does the app have the latest update? When did this start happening?

JoelR_VZW

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[ANDRUI83]

Using Verizon's message+ app, all the apps are up to date, it's been

happening since I started using this app, about 20-25 days

On Nov 28, 2017 9:11 PM, "vzw_customer_support" <forums@verizonwireless.com>

[michelles_vzw]

I appreciate the additional information provided Andrui83. Let's continue to investigate. Do you get a certain error message when trying to enter a gif file or add an emoji to your message? Can you verify the app version you are running for Verizon Messages. To check the software version for the app tap on Verizon Messages<Menu<About

Thank You,

MichelleL_VZW

VZW Support

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[MOSHY725]

I'm having the same issue.... it worked two months ago...  Message+ 6.4.42

[vzw_customer_support]

Hello everyone,

Thank you for your replies. This is a known issue and will be fixed in the next software release (by the end of Dec). Thank you for your patience.

@MOSHY725 @YellowBilledMagpie

RyanC_VZW

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[MANDN]

This issue is still occurring and there has not been a patch yet.  Can we get an update?

[MANDN]

Correction - no updates have been released for the Galaxy S8?  Latest version on the play store is  6.4.42 ???

[vzw_customer_support]

MANDN

We don't want this to be an ongoing issue. Software updates are sent over the air, directly from the manufacturer. At this time, we have not been advised of when the next software update will be released. However, you can stay tuned here:

https://www.verizonwireless.com/support/software-updates/

LasinaH_VZW

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[vzw_customer_support]

You have an awesome phone and we want it to work with no issues for you YellowBilledMagpie. Are you able to use pictures from your camera roll with text messages? Are you using a 3rd party text messaging application or keyboard application? If so, it may not be compatible with your software. Make sure your software is up to date http://vz.to/2eO4jxb .

KinquanaH_VZW

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[APHILBECK86]

I have the exact same problem but my phone is a Droid play Z. Any suggestions?? I am using the Verizon message+ app. It allows me to insert pictures from my camera roll just not gif.

[YellowBilledMagpie]

I can use pictures from my camera roll, but no gifs or regular pictures. I don't have any third party keyboards installed because I'm not sophisticated enough for that. My screenshot shows Bitmoji, but it doesn't work for gifs either.

[vzw_customer_support]

YellowBilledMagpie - I really enjoy using the Bitmoji application. I was having the same issue you're having. I am confident that this information will resolve the issue you're having. In order to be able to send your pictures you will have to grant Bitmoji access to your Camera. Please go to Settings>Apps & Notifications>App info. Scroll down and tap on the Bitmoji. Then tap on app permission and make sure allow Camera access permission is on (Blue). If the app permission is not there, try these steps. Settings>Apps & Notifications>App permissions. Tap on Bitmoji and make sure Camera access it turned on (Blue) 

JacobV_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[YellowBilledMagpie]

No luck i downloaded another messaging app for now!

[vzw_customer_support]

YelloBilledMagpie, we don't want you to give up on us fixing this issue. Now that you have installed a different application, does it work? Are you experiencing any issues with the other functions of your device, i.e. calls and data usage? How much available memory do you have on your device? To check, click the link provided. http://spr.ly/65898N5oS

NatashaA_VZW

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[AFWHEATHER]

I'm having the same issue. I completed all the steps you instructed but the problem persists.