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Unable to receive MMS message Samsung A42
sakibaba
Member

Hi 

No one is able to send a MMS to me. I get sms fine but no picture messages.

Everyone says it fails on their end. They have tried regular messages app as well as Verizon Messages app.

Any suggestions?

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1 Solution

Correct Answers
Re: Unable to receive MMS message Samsung A42
vzw_customer_support
Customer Support

We are happy to see that your issue has been resolved. Please let us know if you have any other questions. We do offer our basic troubleshooting guides via the My Verizon app if ever needed in the future, m.vzw.com/m/myverizonapp Have a great weekend!

~Gina

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Re: Unable to receive MMS message Samsung A42
vzw_customer_support
Customer Support

I apologize for the inconvenience and I'm here to help, let's look into this. When did the issue begin? Are you able to send MMS? 

-Yani

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Re: Unable to receive MMS message Samsung A42
sakibaba
Member

No, it specifically states that service has not been activated on the network.

I did work with your other folks through private messages but they told me I need to call in as they cannot help via the internet.

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Re: Unable to receive MMS message Samsung A42
vzw_customer_support
Customer Support

I would be just as frustrated with this ongoing issue, sakibaba. I just sent you a Private Message. 

-Vanessa

Re: Unable to receive MMS message Samsung A42
sakibaba
Member

@vzw_customer_support 

Thanks Vanessa, for resolving my issue super fast. I can now both send and receive MMS on the device. Your help and support is super appreciated 😃.

Regards

Saket

Re: Unable to receive MMS message Samsung A42
vzw_customer_support
Customer Support

We are happy to see that your issue has been resolved. Please let us know if you have any other questions. We do offer our basic troubleshooting guides via the My Verizon app if ever needed in the future, m.vzw.com/m/myverizonapp Have a great weekend!

~Gina