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Unable to send larger gifs
Lotus987
Newbie
‎11-28-2020 07:56 PM

I can send a larger video with great quality,  but when I try to send a gif that's smaller than the gif, I get the error "Message Size Limit Reached".  Sorry you cannot add this gif to your message. 

This is frustrating because I use these to coach my son on his swing, as I'm divorced and split time with him.  I have a s20+ 5g, 5g wifi at 500mbs, and have cleared cache, force stop, shut down and restarted.  Also restarted the network as well.

 

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Re: Unable to send larger gifs
Lotus987
Newbie
‎11-28-2020 07:57 PM

*smaller than the video 

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Re: Unable to send larger gifs
vzw_customer_support
Customer Service Rep
‎11-30-2020 08:04 PM

Lotus987, having a split household myself, I understand the importance of staying in contact in the most meaningful way. When did this start? What application are you using? TerranceT_VZW

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Re: Unable to send larger gifs
Lotus987
Newbie
‎12-01-2020 09:22 AM

It started as soon as I started using Verizon messages.  That's the only app I'm using. 

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Re: Unable to send larger gifs
vzw_customer_support
Customer Service Rep
‎12-03-2020 09:30 AM

Lotus987

 

Can you try using another messaging application? What is the outcome when you do?

 

EdwardL_VZW

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