Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Unable to send larger gifs
Lotus987
Member

I can send a larger video with great quality,  but when I try to send a gif that's smaller than the gif, I get the error "Message Size Limit Reached".  Sorry you cannot add this gif to your message. 

This is frustrating because I use these to coach my son on his swing, as I'm divorced and split time with him.  I have a s20+ 5g, 5g wifi at 500mbs, and have cleared cache, force stop, shut down and restarted.  Also restarted the network as well.

 

0 Likes
Re: Unable to send larger gifs
Lotus987
Member

*smaller than the video 

0 Likes
Re: Unable to send larger gifs
vzw_customer_support
Customer Support

Lotus987, having a split household myself, I understand the importance of staying in contact in the most meaningful way. When did this start? What application are you using? TerranceT_VZW

0 Likes
Re: Unable to send larger gifs
Lotus987
Member

It started as soon as I started using Verizon messages.  That's the only app I'm using. 

0 Likes
Re: Unable to send larger gifs
vzw_customer_support
Customer Support

Lotus987

 

Can you try using another messaging application? What is the outcome when you do?

 

EdwardL_VZW

0 Likes