I purchased a new iPhone 11 in February of 2019 at a Verizon reseller and not the company store. Now I find the phone is still locked and Verizon tech support is either unable or unwilling to unlock it. I’ve been a customer for 37 years, yes an original Bell Atlantic customer. I want to give the phone to our daughter but it’s of no use with a locked SIM. I am at my wits end and feel terribly upset that I am being treated like this. I paid cash for the phone back in 2019.
Happy Friday! Being on top of your service is crucial, especially if you are managing your equipment. Verizon is here to help.
Check out our unlock policy through this link: https://www.verizon.com/about/consumer-safety/device-unlocking-policy.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Thanks for reaching out via Private Message. Please reply to this post, so we can further assist with your Phone Lock/Unlock dilemma.
~Gilbert
The Verizon rep assured me they would get this matter resolved. It has not been resolved.
Start a new topic or ask questions in the open forum.
