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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Unopened texts charged as "usage" causing overage charges.
hambuk
Member

I have recently been having unopened text messages counted and added to usage details resulting in overage charges on my Verizon Wireless bill. Upon contacting customer service I was offered an upgrade from $5.00 for 250 messages to $10.00 for 1000 messages which is the regular price not a discount. There was no concern as to what will be done to assure that this will not happen again. How often is this happening to accounts where it goes unnoticed? Check on and verify your usage details.

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Re: Unopened texts charged as "usage" causing overage charges.
budone
Community Leader
Community Leader

Adam is correct. You HAVE received the text, so you must pay.