Usage details discrepancies
Enthusiast - Level 2

When I look at my Smart Family app I see text messages all with different area codes on one of our text records but when looking at My Verizon App text message usage details for same line  they do not display these text records. Why would there be that discrepancy? I would think bot applications would match the records.

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Re: Usage details discrepancies
Customer Service Rep

Hello, being on top of your account usage is vital, especially if you are managing your Verizon Smart Family. We are here to help.


For more details regarding the Verizon Smart Family check out our FAQs:


We sent you a Private Note, please review at your earliest convenience.