VText Not receiving email from my company's SMTP server.

[adamjgp]

On or about 6/23/2021 I stopped getting email-to-text from my company's SMTP server to my <number>@vtext.com address.

When I try to send a test message from my personal GMAIL account, the message arrives in about 10 minutes, which is a long time for an email message to arrive.

Here's the email message we get in our SMTP queued directory.  I have redacted some information

Received: from XXX ([10.1.1.35]) by YYY with Microsoft SMTPSVC(7.5.7600.16601);
Wed, 30 Jun 2021 11:41:38 -0400
MIME-Version: 1.0
From: "Alerts" <Alerts@EMAILADDRESS>
To: [email address removed per the Verizon Terms of Service], [email address removed per the Verizon Terms of Service]
Date: 30 Jun 2021 11:41:38 -0400
Subject: Alert Error -  Download Job Failure
Return-Path: Alerts@EMAILADDRESS
Message-ID: <[email address removed per the Verizon Terms of Service].local>
X-OriginalArrivalTime: 30 Jun 2021 15:41:38.0463 (UTC) FILETIME=[6A45CAF0:01D76DC6]

Here is a file that is found in the BadMail folder on our SMTP Server

From: postmaster@DOMAIN
To: Alerts@EMAILADDRESS
Date: Tue, 29 Jun 2021 07:27:26 -0400
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="9B095B5ADSN=_01D6578A2B743B83000000BCHADES.mont.local"
X-DSNContext: 7ce717b1 - 1386 - 00000002 - C00402D1
Message-ID: <xC9AZvoMk00000016@DOMAIN>
Subject: Delivery Status Notification (Failure)

This is a MIME-formatted message.
Portions of this message may be unreadable without a MIME-capable mail program.

--9B095B5ADSN=_01D6578A2B743B83000000BCHADES.mont.local
Content-Type: text/plain; charset=unicode-1-1-utf-7

This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.

[email address removed per the Verizon Terms of Service]
[email address removed per the Verizon Terms of Service]

--9B095B5ADSN=_01D6578A2B743B83000000BCHADES.mont.local
Content-Type: message/delivery-status

Reporting-MTA: dns;DOMAIN
Received-From-MTA: dns;SENDER_SERVER
Arrival-Date: Sun, 27 Jun 2021 05:35:01 -0400

Final-Recipient: rfc822;[email address removed per the Verizon Terms of Service]
Action: failed
Status: 4.4.7

Final-Recipient: rfc822;[email address removed per the Verizon Terms of Service]
Action: failed
Status: 4.4.7

--9B095B5ADSN=_01D6578A2B743B83000000BCHADES.mont.local
Content-Type: message/rfc822

Received: from SERVER([10.1.1.35]) by DOMAIN with Microsoft SMTPSVC(7.5.7600.16601);
Sun, 27 Jun 2021 05:35:01 -0400
MIME-Version: 1.0
From: "Alerts" <Alerts@EMAIL>
To: [email address removed per the Verizon Terms of Service], [email address removed per the Verizon Terms of Service]
Date: 27 Jun 2021 05:35:01 -0400
Subject: Found 2 Off-Hours Error Alerts for 2021-06-27
Return-Path: Alerts@EMAILADDRESS
Message-ID: <[email address removed per the Verizon Terms of Service].local>
X-OriginalArrivalTime: 27 Jun 2021 09:35:01.0651 (UTC) FILETIME=[B3E96630:01D76B37]

As I said, this started on 6/23 approximately.  Previous to that it was working correctly and we would get our alert emails when something needed to be addressed in the system.  Now, we do not get those emails and we have lost visibility on possible critical issues.

Is there some SPF or configuraiton change that I need to make on the STMP server?  I'm not entirely up to speed on the administration of the server.

[adamjgp]

Do I need to log in and post under my company's business account?  Something is wrong with VTEXT, is there anything I can do on my end to correct it?  Other emails that are sent from my SMTP server are delivered fine.  Is there any other information you need or a better person/group to contact, maybe a network engineer?

[vzw_customer_support]

Good questions., I know how important is is to stay connected with your employer and the communications. I'm sorry that you have been experiencing this issue. Can you tell me if your account is listed under a consumer account or a business account?

[adamjgp]

@vzw_customer_support It is a Business Account.

[vzw_customer_support]

It's imperative that your email concerns are resolved. Our Business support team can be reached by phone at 800-922-0204 and are not available via this platform. In order to work with Business support, please contact them at the number above during hours of operation Mon-Fri8:00AM - 8:00 PM Local Time. We apologize for any inconvenience. 

[vzw_customer_support]

Hello and thank you for reaching out to us with your concern.  We understand the importance of getting your emails, especially from work. Just to gain clarity, have you tried to remove the email account and then re add it?

[adamjgp]

I'm sorry, but I don't understand what you're suggesting.

When I send emails to my vtext address, I am not getting them as text messages.  I don't know what to remove and readd.

[MG789]

We have the same problem, it is only gmail for us. We receive texts instantly from other email accounts. We tried other gmail accounts and do not get the text messages, just delayed email from gmail that they will retry for 47 hours. There is a problem between Verizon and Gmail. Thank you. Ours stopped working August 14th.

[vzw_customer_support]

We understand the importance of receiving emails. Does the data on your phone work?

~Jesus

[niceguy167]

I too am having this issue.
I send about 40-68 Emails a Day into the Verizon network to my cell phone [email address removed per the Verizon Terms of Service] email address. 
Randomly I now get errors when sending to my address that I am going over AUP. I need to be able to send email to my phone to check status of servers.
Is there a fix for this?
We are not using Gmail to send mail to the phone?
Thanks
Steven

[jav6]

---

@niceguy167 wrote:

I too am having this issue.
I send about 40-68 Emails a Day into the Verizon network to my cell phone [email address removed per the Verizon Terms of Service] email address. 
Randomly I now get errors when sending to my address that I am going over AUP. I need to be able to send email to my phone to check status of servers.
Is there a fix for this?
We are not using Gmail to send mail to the phone?
Thanks
Steven

---

What email service are you using?  Have you looked at VZW's bulk email options?

[niceguy167]

Using company custom servers on our custom domain 🙂

I have not looked at the bulk options, Do you have a link that I can take a look at?
Thanks

S

[vzw_customer_support]

Hi, niceguy167! Thank you so much for contacting Verizon. 

As my goal is to make you feel comfortable, you can trust that I am going to do my best to provide you with the help you deserve and I will be more than happy to assist you today.

Please send me a PM and allow me the opportunity to give you the best customer service experience.

>Pia

[Ann154]

There is an existing issue mainly involving messages sent from a Gmail account to the phone number's vtext email address. The messages just don't arrive on the phone.

Your issue seems similar, but it is interesting to see you actually received a message from your Gmail account to your phone as a text message. Perhaps they have slightly fixed the Gmail issue and broke the rest in the process. 

Please check the other threads on the status of that issue. 

[adamjgp]

@Ann154 Thanks for the info, I'll look into it.  Do you happen to have a link to any specific threads?

[Ann154]

https://community.verizon.com/t5/Verizon-Messages/Emails-not-arriving-to-VZWPIX/td-p/1214235

[adamjgp]

I tried telneting into the IP for vtext.com - 35.167.120.54 and got the following response...

554 vrz-ibgw-6003a.ext.cloudfilter.net cmsmtp <my external IP address> blocked AUP#DNS

The Windows event log shows:

Message delivery to the host '35.167.120.54' failed while delivering to the remote domain 'vtext.com' for the following reason: An SMTP protocol error occurred.

Who do I need to contact to get technical support on this.  I think that my SMTP relay is on a blacklist based on the 'blocked' message above.

[bgrantme]

I also need help with this. I noticed a standard 12:00pm text alert did not arrive on my phone today 7/6/21 and looking at the postfix log for the server that would have pushed it out, I have the same type of warnings (multiple cloudfilter.net addresses are listed in the log, not just this one): 

host vrz-sms.mx.a.cloudfilter.net[35.165.168.89] refused to talk to me: 554 CMGW cmsmtp <my external IP address> blocked AUP#DNS

The status of the message is currently "deferred" but I expect it will fail after the required amount of time elapses.

Our external IP address is in our SPF record for our domain.

I don't know when the problem began, because I came into the on-call rotation today, so today was the first time I'd expect any message to come to <myphonenumber>@vtext.com from our Nagios server. The on-call people  last week were not sending alerts to the @VTEXT.com domain (they use ATT) so no way to know. 

I can send a message successfully from our Gmail to <myphonenumber>@vtext.com. 

[vzw_customer_support]

Good morning, bgrantme! Being able to send and receive text messages is vital, and our goal is to help you in the best way possible. Can you please tell us a little more? Does this occur in a particular location or multiple locations? What is the make and model of your device? 

[bgrantme]

Hi Customer Support,

It's not a problem with my device, it's a problem with Verizon servers rejecting messages being sent from point A (a server I have) to any @VTEXT.com address. The rejection is clearly shown in my server's logs (it runs postfix and sends email, some of which is occasionally bound for a @VTEXT.com address, and started happening some time between June 21, 2021 and July 6, 2021.
The rejection of the mail coming from my server (whose IP address and configuration has not changed in years) is shown in this message and seems to reference an acceptable use policy (AUP) violation, but it's not clear what the violation is. I would like to have my IP address removed from whatever block list it's on that causes this rejection (understanding that you would need to see evidence of mitigation of issues.)

I know it's the IP address on a block list causing the problem because I had the ability to change the IP address to something different and the messages go out to @VTEXT.com addresses again with no problem. Most people probably can't change their external IP address and this isn't a real solution, just a diagnostic/workaround.

I can't post the actual IP addresses in this post but here is an example of what's logged in the mail server's mail.log for a failed send, and then for a successful one (which only occurred after changing the IP address). The values I obscured are in ALL CAPS:

fail:
Jul 6 15:38:11 MAILHOSTNAME postfix/smtp[31399]: 53721A2846: to=<[email address removed per the Verizon Terms of Service]>, relay=smtpin01.vzw.a.cloudfilter.net[34.200.143.151]:25, delay=13089, delays=13088/0.01/1/0, dsn=4.0.0, status=deferred (host smtpin01.vzw.a.cloudfilter.net[34.200.143.151] refused to talk to me: 554 vrz-ibgw-5003a.ext.cloudfilter.net cmsmtp MYEXTERNALIPADDRESS blocked AUP#DNS)

success:

Jul 6 17:58:13 MAILHOSTNAME postfix/smtp[5428]: 53721A2846: to=<[email address removed per the Verizon Terms of Service]>, relay=vrz-sms.mx.a.cloudfilter.net[35.167.120.54]:25, delay=21491, delays=21489/0.01/0.66/0.97, dsn=2.0.0, status=sent (250 2.0.0 0t51mcHj6q5Lp0t52mO6ZR mail accepted for delivery)

[vzw_customer_support]

Thank you for providing such detailed information. Verizon takes protecting our customer's personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you  a Private Message on this topic:

http://spr.ly/6602yXvJE

RobertC_VZW