VW Messaging computer app

I downloaded the VW messaging app on my computer. Why can't I get the replies on the app from those I text?

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Re: VW Messaging computer app
Customer Service Rep

It is important to us that you are able to use the message service properly, tciccarella and I'd be happy to help you today. Let's take a closer look at the phone and computer to find an answer to this concern.

What is the make/model of your mobile phone? Have you added the most recent software update to the phone and app recently? Have you been able to receive replies on the computer messaging app at any point in time? Please provide a few details on your specific computer operating system and we will be ready to continue helping.

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