Verfication code sent to wrong number

[GannonKillough]

I'm trying to order a free reward from my verizon home internet setup and when trying to place my order, the My Verizon app is asking me to update my contact information. When selecting this, it sends me to a page to send a verification code to the number connected to the wifi itself and not my actual phone number so I can't access it. Is there somewhere I can find these messages or change it to send it to another number or email?

[vzw_customer_support]

Hello there! Thank you for reaching out to us, and we're sorry for the issues you're encountering with your promotion. Can you please elaborate further on the reward you wanted to claim? We would like to help you out. 

~Ivone

[GannonKillough]

I ordered the verizon home plus wifi setup during the holiday sales and there was a promotion to claim a free Xbox series X when purchasing this plan. When I try to redeem this deal, the app prompts me to update my contact information. Although I have my regular phone number as my registered mobile device in the contact information, the app wants to send a verification code to the wifi data number instead which I cannot access because my phone isn't under verizon

[vzw_customer_support]

GannonKillough, thanks for letting us know what was happening. I'm going to send a Private Message so we can help ensure you can get any promo you qualify for. 

-John

[pham1224]

I’m having the same issue. This is super urgent because without it I can’t login my account and when contacted customer support they said they couldn’t do anything about it. I tried call customer support and no one was available to help?? I told them this is an account security issue and it’s urgent they kept telling me I need to call back during normal hours??? 

[vzw_customer_support]

We're here to help with your concern. Had you set up your My Verizon account previously? ~Peter

[erogers495]

This is happening to me too! And Verizon customer support doesn’t seem to know how to help. 

[vzw_customer_support]

Hi there. We are here to help. We are sending a PM to resolve this together. 

-Will