Verification Code texts being sent to the wrong number

kohei1
Newbie

Recently a family member tried signing into his Verizon account only to have the verification code be sent to 5959 number which none of us have. Is there a way to have the verification code sent to his email instead or some other alternative?

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vzw_customer_support
Customer Service Rep

kohei1, we want to make sure that your family is able to manage their account online. Please tell us, is this a mobile account, or are you trying to manage a 5G/LTE Home Internet device? 

~Izzy

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