Verizon Email To Text Not Working

Buddaphunk
Newbie

When sending an email to my number via vtext.com, the SMS message doesn't deliver to my phone. I can send email to text to other phones on my account, but only mine doesn't deliver. All my work colleagues at work are able to send email to text on their Verzion phones as well. 

No error messages, it just doesn't deliver. I've turned off all filtering in the Verizon Call Filter App. I've tried enabling and disabling the service via texting 4040 but still nothing.

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2 Solutions
vzw_customer_support
Customer Service Rep

Thanks for sharing your experience. VText users have been transitioned to EMAG for business customers. Here is a helpful FAQ:  https://www.verizon.com/about/account-security/email-to-text-faqs. Let us know if you have any further Verizon questions we can assist with.

-Deb

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SynthpopAddict
Champion - Level 2

Hi, Vtext and VzwPix are no longer supported.  The last I'd heard, there is some kind of "tightening the filters gradually" in order to get it to where nothing will work through them.  This would explain why your colleagues are still able to get some functionality, but you aren't.  If you aren't able to use EMAG, would have to find a 3rd party app for email to text.

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I'm not a Verizon employee, just another customer trying to help.

View solution in original post

2 Replies
vzw_customer_support
Customer Service Rep

Thanks for sharing your experience. VText users have been transitioned to EMAG for business customers. Here is a helpful FAQ:  https://www.verizon.com/about/account-security/email-to-text-faqs. Let us know if you have any further Verizon questions we can assist with.

-Deb

SynthpopAddict
Champion - Level 2

Hi, Vtext and VzwPix are no longer supported.  The last I'd heard, there is some kind of "tightening the filters gradually" in order to get it to where nothing will work through them.  This would explain why your colleagues are still able to get some functionality, but you aren't.  If you aren't able to use EMAG, would have to find a 3rd party app for email to text.

-------------
I'm not a Verizon employee, just another customer trying to help.