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Verizon Integrated Messaging error text messages
kjy001
Enthusiast - Level 2
‎03-22-2017 04:31 PM

I keep getting these text messages saying "were unable to connect to verizon integrated messaging.  Ive gotten like 6 texts today and about that many yesterday as well.  I restarted the phone and now the app won't even load.  Its Message+  Thanks

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SuzyQ
Community Leader
Community Leader
‎03-23-2017 06:40 AM

See White screen when I open VZ Messages + ; it seems to work for several.

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kjy001
Enthusiast - Level 2
In response to SuzyQ
‎03-23-2017 07:00 AM

I am able to get intobit, but I keep getting text messages saying device unable to connect to verizon integrated messaging, at leaSt 10 times per day, had a bunch overnight too.

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Jellinwood
Newbie
In response to SuzyQ
‎03-23-2017 07:00 AM

Same issue, but the application comes back up. No white screen problem. How do I get it to sync or stop sending msgs.

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SuzyQ
Community Leader
Community Leader
In response to Jellinwood
‎03-23-2017 07:52 AM

Have you cleared the app cache, then rebooted before trying to restart the app?

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sti1990
Newbie
In response to SuzyQ
‎03-23-2017 09:44 AM

Having the SAME issue, cleared cache & restarted & got another dang message. It's got to be at least 50 since I went to bed last night. And directions in text don't work. "You can attempt to reconnect your device through the Settings menu of the app" but once I'm in settings there's no obvious choice for reconnect or sync. AND I can't find a direct phone # to Verizon.

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kjy001
Enthusiast - Level 2
In response to sti1990
‎03-23-2017 02:20 PM

Im glad I am not the only one, but its frustrating.  At least you can mute conversations

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Jellinwood
Newbie
In response to SuzyQ
‎03-23-2017 12:26 PM

Cleared cashe and restarted, still same.

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SuzyQ
Community Leader
Community Leader
In response to Jellinwood
‎03-23-2017 12:54 PM

Go into Settings --> Applications --> Scroll to Messages +.  Uninstall updates, turn off auto updates, restart the phone, then open Messages+.  It should work and you can update once they get a version that works.

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kjy001
Enthusiast - Level 2
In response to SuzyQ
‎03-23-2017 02:20 PM

I did this, but I do not see a place to disable automatic updates.  Also, the version number appears the same, but the option to uninstall updates is the same...

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SuzyQ
Community Leader
Community Leader
In response to kjy001
‎03-23-2017 09:01 PM

Auto update is disabled in your Google play store settings.  Ever since an app updated and changed settings on me, and used a chunk of my data while I'm thinking its using wifi....I get notified of app updates and then choose which to update.

Uninstall updates will take you back to the factory version of the app; once they get it figured out, you  can install the good version.

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kjy001
Enthusiast - Level 2
In response to SuzyQ
‎03-23-2017 03:23 PM

Now I am getting a different message: Sorry, Integrated Messaging Service is only available for Verizon Wireless numbers (which mine is!).

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TamaraH_VZW
Verizon Employee
In response to kjy001
‎03-25-2017 08:14 AM

We truly regret any frustration that this may have caused as we work to make this product better than ever.

There is a newly updated version of the Verizon Messages which is 6.4.11

Please let us know if this is the version you are working with.

TamaraH_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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tikibar1
Community Leader
Community Leader
In response to TamaraH_VZW
‎03-25-2017 08:28 AM

The latest version is 6.4.1111 released 3/24/17:

Re: Verizon Messages - v.6.4.9

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