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Verizon Message+ Multiple different views of same messages
Jhenn
Member

Verizon Message+ Multiple Different views of same messages

I expect that when I look at Verizon Message+ on any of my devices I will see the same messages and contacts.

I have Verizon Message+ on

  • Desktop – Windows 10 Pro – OS Build 19042.1165 -- Verizon Message+ 3.0.0
  • Laptop – Windows 10 Pro – OS Build 19042.1165 -- Verizon Message+ 3.0.0
  • Phone Galaxy S21 5G – Android Version 11 – Verizon Message+ 8.0.6
  • Online Verizon texting/message

I can get four different views. I cannot figure out if any have a superset of all messages.

On my phone I see messages from HomeDepot (Code 65624), I see it on my laptop, but not on my Desktop and online.

On my phone, there is a message from Bank but it does not on another device

The contacts on my Phone and Laptop appear to be in sync.

The contacts online have a more complete set

The contacts on my desktop are very few.

I added Verizon cloud on my phone, laptop, and desktop to backup contacts. The cloud appears to be what the online version is using.

When I look at connected devices on my desktop, the laptop I see four (as listed above) the phone and online-only show the desktop and the laptop.

I disconnected and reconnected my devices on:

Desktop – Sept 9, 2021
Laptop – Aug 31, 2021
Phone July 29, 2021
WEB today at 3:48 PM

Why is this not working!

 

 

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Re: Verizon Message+ Multiple different views of same messages
vzw_customer_support
Customer Support

Jhenn, we are here for you to help in any way we can! So we can help, please send us a Private Note. *Jose

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Re: Verizon Message+ Multiple different views of same messages
Jhenn
Member

Jose, 

I do not see where/how to send a private post.

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Re: Verizon Message+ Multiple different views of same messages
Ann154
MVP MVP
MVP

Messages from short codes especially banks are restricted to the phone for security reasons per the Messages+ FAQs. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Verizon Message+ Multiple different views of same messages
Ann154
MVP MVP
MVP

@vzw_customer_support wrote:

Jhenn, we are here for you to help in any way we can! So we can help, please send us a Private Note. *Jose


As the OP asked, it would be helpful if you explained how to send a private message within the community and exactly who to send it to.

 

Even better would be for you to initiate the private message by sending one to the OP. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Verizon Message+ Multiple different views of same messages
Jhenn
Member

Thank you Ann154.

I found a little icon on the upper right corner that is for messages. 

I sent a message to vzw_customer_support.

I think this is intended to be the way to send a private message.

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Re: Verizon Message+ Multiple different views of same messages
vzw_customer_support
Customer Support

No worries, Jhenn. We can still investigate this issue you're experiencing. Was there ever a time that all 4 devices displayed the same and correct information for Message +?*Stanley

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Re: Verizon Message+ Multiple different views of same messages
Jhenn
Member

Prior to me upgrading to VerizonMessage 3.0.0 they were much better, but still off.

Before I could manually update the contacts on my desktop to be the same as the phone.

There have always been messages that do not get across. 

It has gotten a lot worse since the update. I am missing text older than a week old on my desktop.

On my desktop, if have:

  1. I have Verizon cloud installed and connected
  2. Disconnected the app
  3. Rebooted
  4. Reconnected

Still not working

Bifurcating the issues:

1) Message not showing up

  1. Missing current texts
  2. Missing older texts
  3. No way to force a refresh of texts

2) Contacts not in sync

  1. How do I tell where the app is pulling contacts from?
  2. How do I get the contacts in sync across platforms?

 

BTW I did send a private message and I have not had a response

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Re: Verizon Message+ Multiple different views of same messages
vzw_customer_support
Customer Support

It sounds like you have been very thorough in trying to fix  this and I want to look at every possibility to help make that happen.Thank you for the additional information. On all devices, in the settings menu for Message +, is each subscribed to integrated messaging? It is possible that through updates or changes, this setting could have changed. Some high priority texts such as one-time authorization codes, PINs from financial institutions and some others will not show up on any secondary device even with integrated messaging. They will only appear on the primary phone. *Stanley

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Re: Verizon Message+ Multiple different views of same messages
Jhenn
Member

All of the devices are under "Connected Devices".  Does that mean that they are subscribed to integrated messaging?

Connected Devices.JPG

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