Verizon Message+ Multiple different views of same messages

[Jhenn]

Verizon Message+ Multiple Different views of same messages

I expect that when I look at Verizon Message+ on any of my devices I will see the same messages and contacts.

I have Verizon Message+ on

• Desktop – Windows 10 Pro – OS Build 19042.1165 -- Verizon Message+ 3.0.0
• Laptop – Windows 10 Pro – OS Build 19042.1165 -- Verizon Message+ 3.0.0
• Phone Galaxy S21 5G – Android Version 11 – Verizon Message+ 8.0.6
• Online Verizon texting/message

I can get four different views. I cannot figure out if any have a superset of all messages.

On my phone I see messages from HomeDepot (Code 65624), I see it on my laptop, but not on my Desktop and online.

On my phone, there is a message from Bank but it does not on another device

The contacts on my Phone and Laptop appear to be in sync.

The contacts online have a more complete set

The contacts on my desktop are very few.

I added Verizon cloud on my phone, laptop, and desktop to backup contacts. The cloud appears to be what the online version is using.

When I look at connected devices on my desktop, the laptop I see four (as listed above) the phone and online-only show the desktop and the laptop.

I disconnected and reconnected my devices on:

Desktop – Sept 9, 2021
Laptop – Aug 31, 2021
Phone July 29, 2021
WEB today at 3:48 PM

Why is this not working!

[vzw_customer_support]

Jhenn, we are here for you to help in any way we can! So we can help, please send us a Private Note. *Jose

[Jhenn]

Jose, 

I do not see where/how to send a private post.

[Ann154]

Messages from short codes especially banks are restricted to the phone for security reasons per the Messages+ FAQs. 

[Ann154]

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@vzw_customer_support wrote:

Jhenn, we are here for you to help in any way we can! So we can help, please send us a Private Note. *Jose

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As the OP asked, it would be helpful if you explained how to send a private message within the community and exactly who to send it to.

Even better would be for you to initiate the private message by sending one to the OP. 

[Jhenn]

Thank you Ann154.

I found a little icon on the upper right corner that is for messages. 

I sent a message to vzw_customer_support.

I think this is intended to be the way to send a private message.

[vzw_customer_support]

No worries, Jhenn. We can still investigate this issue you're experiencing. Was there ever a time that all 4 devices displayed the same and correct information for Message +?*Stanley

[Jhenn]

Prior to me upgrading to VerizonMessage 3.0.0 they were much better, but still off.

Before I could manually update the contacts on my desktop to be the same as the phone.

There have always been messages that do not get across. 

It has gotten a lot worse since the update. I am missing text older than a week old on my desktop.

On my desktop, if have:

1. I have Verizon cloud installed and connected
2. Disconnected the app
3. Rebooted
4. Reconnected

Still not working

Bifurcating the issues:

1) Message not showing up

1. Missing current texts
2. Missing older texts
3. No way to force a refresh of texts

2) Contacts not in sync

1. How do I tell where the app is pulling contacts from?
2. How do I get the contacts in sync across platforms?

BTW I did send a private message and I have not had a response

[vzw_customer_support]

It sounds like you have been very thorough in trying to fix  this and I want to look at every possibility to help make that happen.Thank you for the additional information. On all devices, in the settings menu for Message +, is each subscribed to integrated messaging? It is possible that through updates or changes, this setting could have changed. Some high priority texts such as one-time authorization codes, PINs from financial institutions and some others will not show up on any secondary device even with integrated messaging. They will only appear on the primary phone. *Stanley

[Jhenn]

All of the devices are under "Connected Devices".  Does that mean that they are subscribed to integrated messaging?