Verizon Message+ Multiple different views of same messages

[Jhenn]

Verizon Message+ Multiple Different views of same messages

I expect that when I look at Verizon Message+ on any of my devices I will see the same messages and contacts.

I have Verizon Message+ on

• Desktop – Windows 10 Pro – OS Build 19042.1165 -- Verizon Message+ 3.0.0
• Laptop – Windows 10 Pro – OS Build 19042.1165 -- Verizon Message+ 3.0.0
• Phone Galaxy S21 5G – Android Version 11 – Verizon Message+ 8.0.6
• Online Verizon texting/message

I can get four different views. I cannot figure out if any have a superset of all messages.

On my phone I see messages from HomeDepot (Code 65624), I see it on my laptop, but not on my Desktop and online.

On my phone, there is a message from Bank but it does not on another device

The contacts on my Phone and Laptop appear to be in sync.

The contacts online have a more complete set

The contacts on my desktop are very few.

I added Verizon cloud on my phone, laptop, and desktop to backup contacts. The cloud appears to be what the online version is using.

When I look at connected devices on my desktop, the laptop I see four (as listed above) the phone and online-only show the desktop and the laptop.

I disconnected and reconnected my devices on:

Desktop – Sept 9, 2021
Laptop – Aug 31, 2021
Phone July 29, 2021
WEB today at 3:48 PM

Why is this not working!

[vzw_customer_support]

It is upsetting enough to have an issue such as you outlined in this thread, Jhenn. It becomes worse when things have not improved in four months' time. We can see you have gotten some good advice from Ann154 and from us regarding the short codes not syncing across devices, and that, after all your work of rebooting and reloading Messages+, you have gotten it to a point where the phone and laptop sync "satisfactorily." Just after you sent this request for an update, Jav6 pointed out where things stand at this point. Our systems show that the issue is in process much as Jav6 outlines. We understand it is upsetting, and sincerely appreciate your patience.  -George