@Jhenn wrote:It has been four months since I first posted this.
I have gone to private messages multiple times, posted on Twitter multiple times, and a "ticket" has been created.
No improvements, no progress, no updates.
Horrible customer service !!! @vzw_customer_support
Customer Service probably has to wait for Application Developers
(to provide updates),
who have to wait for management
(to approve/assign resources/development),
who have to assess customer needs/desires/complaints and cost benefits...
It is upsetting enough to have an issue such as you outlined in this thread, Jhenn. It becomes worse when things have not improved in four months' time. We can see you have gotten some good advice from Ann154 and from us regarding the short codes not syncing across devices, and that, after all your work of rebooting and reloading Messages+, you have gotten it to a point where the phone and laptop sync "satisfactorily." Just after you sent this request for an update, Jav6 pointed out where things stand at this point. Our systems show that the issue is in process much as Jav6 outlines. We understand it is upsetting, and sincerely appreciate your patience. -George
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