Verizon Message Plus keeps crashing since update
chankins59
Enthusiast - Level 2

has anybody else had any issues with verizon message plus crashing since the oreo update. I have to keep disabling it and enabling it and then updating it to get it to work..and that is every single day

Labels (1)
36 Replies
vzw_customer_support
Customer Service Rep

Staying connected is certainly important and we are happy to assist. Please uninstall and re-install the application. This is an excellent way to ensure the application is functioning properly with your Operating System. StanleyC_VZW

0 Likes
vzw_customer_support
Customer Service Rep

Staying connected with the application of your choice is important and we are happy to assist. Have you attempted to uninstall and re-install the application? This is a great first step to verifying that the application is functioning properly with your Operating System. StanleyC_VZW

0 Likes
pattiekat
Enthusiast - Level 2

Hey, I have been unable to use the messages+ app on my tablet, (meaning the integrated messaging feature)but it's always fine on my phone.

I may have discovered something..  Both are samsung, and I've used them before.  But when I download app onto tablet, it wont open, although it flashes before disappearing.  I see the empty placeholder on recent apps, but same thing, flashes, then gone.

In my settings somewhere, where the option for an app to open in app?? , or supported apps or websites..cant remember, anyway, there is a site that says..  client.messaging.verizon. or something like that.  IS THAT RELATED TO MY INABLITY TO OPEN APP ON TABLET TO USE INTEGRATED MESSAGING?

Please say yes!

0 Likes
csiebass
Enthusiast - Level 2

SYSTEM UPDATE and Message+ pushed yesterday.....S10e..... no workie

yamahac3
Enthusiast - Level 1

Mine just quit working too.  I've cleared cache, memory, even uninstalled and reinstalled it.  

I have a Samsung 9+.  Message+ version 6.8.8

Please help!  I need this for work!!

vzw_customer_support
Customer Service Rep

Verizon is currently experiencing an issue with the Verizon Messages App. Our technicians are aware of this issue and are working to resolve it quickly. 

 

At this time please use the native Messaging app that came on the phone from the manufacturer. Please check for an app update of the Message+ app often. 

 

StevenG_VZW

0 Likes
CIDNanci
Enthusiast - Level 1

I uninstalled the update and it is working to text and receive.  Voice texting still not working properly.  Don't know how long it keep working though.  But it is working at the moment.

Gjanecka
Newbie

I'm still having the same problem.

0 Likes
vzw_customer_support
Customer Service Rep

I am sorry that is happening I can understand why this is important for you have text messaging. Are you still having this same issue? If the answer is yes, we would like for you to uninstall the Message plus app and then reinstall and power your device off and on again. This will correct your text issue and here's a link if you would like instructions. http://spr.ly/6600E0Doa

 

TinaN_VZW

 


Follow us on TWITTER @VZWSupport

 


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

 

0 Likes
Tmobilechap
Enthusiast - Level 2
Rnccen
Enthusiast - Level 1

The fix in the link worked for me, mine kept crashing since the update, uninstalled the update, messages+ work now.

VZW fix your broken software...we pay way to much for your serivce and phones to have things not work as they should.

0 Likes
mdbratch
Enthusiast - Level 2

Same problem here. LG G6. An update came through last night. Today, the Message+ app won't start. When I click on it, it says it "keeps stopping". If I touch "restart", it says the same thing. I finally just changed over to the LG messaging app and it works fine. I prefer the Message+ app if it would just work.

Verizon needs to accept that they have caused a serious problem with the update and do something about it.

0 Likes
Monkeysrfrendly

I'm having the same issue with a Note 8. Started this evening. As soon as I open the app it crashes. I have force stopped, restarted, power off, updated app, disabled app. Nothing fixes it. I've switched back to the default messenger for now. 

0 Likes
vzw_customer_support
Customer Service Rep

Monkeysrfrendly, we know how important it is to be able to use Verizon Messages. Are you still having issues with Verizon Messages? Please keep me posted. KevinR_VZW

0 Likes
jefnun62
Newbie

I have the Samsung 8+. Message+ was working fine then stopped. I try to open it and I get the message "Message+ has stopped". I uninstalled it and installed it again and still have the same problem 

0 Likes
mcsimme
Newbie

Having same problem here and it's so frustrating. 

0 Likes