Text online isn't working for me either. I tried Chrome and Edge in a regular window and an incognito window with no luck. This is a screenshot of the Chrome Console by hitting F12. Lots of errors on the page.
I am having the same problem since yesterday morning. Tried 2x last night to chat with a rep and got no help. Thinking of switching carriers.
calls need to be made because the reps here from verizon only repeat our questions and say sorry we are having trouble please describe again.... grrr hamster wheel here
Seeing similar messages in the console:
Uncaught TypeError: Cannot read properties of undefined (reading 'AUTOREPLY_TO_ADD')
(anonymous) @ pc_m1.js?v=d9yv6wlXayhDM5CnhOZvku:49
Uncaught TypeError: Cannot read properties of undefined (reading 'imBaseUrl')
(anonymous) @ pc_m2.js?v=d9yv6wlXayhDM5CnhOZvku:52
Uncaught TypeError: Cannot read properties of undefined (reading 'fireEvent')
at Array.forEach (<anonymous>)
at Function.forEach (mootools-core-more-1.6.0.min.js:5:2678)
at Array.each (mootools-core-more-1.6.0.min.js:5:4528)
at fireEvent (mootools-core-more-1.6.0.min.js:6:25450)
at HTMLDocument.l (mootools-core-more-1.6.0.min.js:7:24674)
I got through. Apparently a developer issue and they were notified twice. However, that can take up to 24-48hrs. I tried 2 different times and told them I will switch carriers if this cannot be fixed. Hopefully a solution soon