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Verizon Message
bwatros
Member

Why does thumbnail picture not reflect the actual picture, but one in my gallery.

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Re: Verizon Message
vzw_customer_support
Customer Support

bwatros, viwing your pictures quickly certainly helps when looking for something specific. It certainly is odd to hear that the thumbnail is different. Is this happening on all of your pictures or just a specific one? When did this begin? What make and model phone do you have?

LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Message
tikibar1
Sr. Leader
Sr. Leader

Do you have the latest version?  It's been updated yet again:

Verizon Messages - v.6.4.6

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Re: Verizon Message
bwatros
Member

It started 2 updates ago, and gotten worse with the last 2 updates.  At first it would be 2 or 3 thumbnails now it is all.  Tried uninstalling and reinstalling, worked for an hour then back to doing it again.  I have LG v20.

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Re: Verizon Message
bwatros
Member

I do and unfortunately every update it has gotten worse.

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Re: Verizon Message
vzw_customer_support
Customer Support

Thanks for the details bwatros. We want to get this issue resolved. Do you have any 3rd party picture or editing apps downloaded to your phone? Let's also try clearing the app cache. Here are the steps. Select Settings > Application Manager >Locate then tap the appropriate apps > Tap Storage > Tap Clear Cache.




KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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