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Verizon Messages and Message+ problem
JustinMcInvale
Enthusiast - Level 3
‎10-09-2021 09:45 AM

I have a Samsung Galaxy A11 phone. I use message + for all my texts.

I also go to the Verizon Messages website for texting when I'm away from my phone.

 

Two issues.

 

1. Sometimes a received test shows up in Verizon messages but not in Message +

2. All texts sent from Verizon Messages do not show up in Message +

 

What could be the problem?

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Re: Verizon Messages and Message+ problem
vzw_customer_support
Customer Service Rep
‎10-11-2021 09:54 AM

JustinMcInvale,

 

Making sure your texts work the way you need them to is a big deal. We want to make sure you have a smooth experience. We're glad to help.

 

Do you ever have issues with calls or with sending texts from your phone? Do these messages that don't show up tend to involve specific people or does it seem more random? -Andrew

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Re: Verizon Messages and Message+ problem
JustinMcInvale
Enthusiast - Level 3
‎10-11-2021 08:30 PM

Message + is totally random and rarely happens.

 

Sending texts from my phone is fine.

 

Calling and receiving calls is fine.

 

Verizon Messages online if I send a text to someone I can look on my phone in message + and the text isn't there.

 

For instance I can text someone I already have a conversation with from my phone and it shows on my phone but if I text the same conversation from Verizon Messages I don't see it in Message +

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Re: Verizon Messages and Message+ problem
vzw_customer_support
Customer Service Rep
‎10-13-2021 11:10 PM

Thank you for providing us more information. When did this issue start? *Rebecca

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Re: Verizon Messages and Message+ problem
JustinMcInvale
Enthusiast - Level 3
‎10-14-2021 02:43 AM

At least a year ago if not longer. 

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Re: Verizon Messages and Message+ problem
vzw_customer_support
Customer Service Rep
‎10-16-2021 03:24 AM

Thank you for this information. If you force stop Messages+ on your device and re-open it, does it show all the messages?

 

*Peter

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Re: Verizon Messages and Message+ problem
JustinMcInvale
Enthusiast - Level 3
‎10-16-2021 12:32 PM

Tried that and it didn't help.

I do sometimes see where Message + says something about syncing in the background, but apparently it only syncs from the phone to online and not the other way around.

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Re: Verizon Messages and Message+ problem
vzw_customer_support
Customer Service Rep
‎10-18-2021 12:42 PM

JustinMcInvale,

 

So to ensure we are on the same page, you are stating that all of your message do not show up in Verizon Message on your phone or on the computer?

 

-Nicci

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Re: Verizon Messages and Message+ problem
JustinMcInvale
Enthusiast - Level 3
‎10-18-2021 03:00 PM

I'm stating that

1. Most messages from others show up on my phone

2. Every now and then a message shows up online and not on my phone

3. Messages I send online to others do not show on my phone

 

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Re: Verizon Messages and Message+ problem
vzw_customer_support
Customer Service Rep
‎10-20-2021 03:06 PM

Thank you for clarifying that, JustinMcInvale. Please send us a private note to better assist. ~Baldo

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