Looking for fix for Verizon Messages+....It crashes everytime I select attach. I have an LG V20.
I've gone ahead and called out @VerizonSupport on Twitter for not seeming to think this is important. You all should do the same.
My phone doing the exact same thing. Started after an update several days ago.
-Restarting does not fix
-Reinstalling the Message+ app does not fix
-Updating the message+ app does not fix
- Does not matter when, where, how, or what type of attachment. Happening in every circumstance
App literally crashes immediately when trying to select attach for anything to a message work around is to go into your photos and share. This is rediculous. Probably instituted on purpose as the v20 is now two years old
Thank you for providing the helpful information and for everyone's feedback. We want the Verizon Message + to work flawlessly. I have successfully reported this issue to a higher level and we are investigating it. Thank you for everyone's patience. Not to worry, I am confident that we can get this resolved soon.
Ryan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I do NOT have a Private message from you!
GARBUR40 wrote:
I do NOT have a Private message from you!
The VZW rep was responding to another community member in this discussion thread. The DM was sent to them not you.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Garbur40, I do apologize the first private message was not received. I sent another private message so we can get to a prompt resolution. We appreciate your patience with us on this matter.
Rodney_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Message+ also works also normally in Safe mode for me, able to attach to messages again..
Unfortunately most other apps are not operational in Safe mode.
Thanks for those details Fetz4. We will keep moving forward. Next, we will want to access your account. I have sent you a Private Message to begin.
Rosanne_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have not received any private message concerning this problem!! Need to
be more direct!
On Tue, Oct 30, 2018, 7:32 PM vzw_customer_support <
Mine crashes as well every time I hit the plus sign. Went to Verizon store to investigate and she said it was a reported issue by looking at this thread. So...any more we need to do to help push this up the chain to get fixed? Very aggravating.
I'm also dealing with the same issue. Since the last security update, I cant add photos or attachments. It crashes the message+ app. But I can text and receive texts/photos. My cloud app crashes as well, but I havent even fully set it up so I dont even open it. Apparently we're not the only ones struggling with this. Ive tried to do soft reset, I've deleted 3rd party apps, ive used safe mode(of course it works perfect there) but nothing is resolving the issue. Ive deleted cache, temp files, even the message+ app with no fix. Lg v20 was a good phone until this last security update!
Yeah. They "Verizon" say it's probably an app that causes these problems. I agree, so why did they install it on our phones.
Has anyone checked to see if the google photos app crashes for them as well? I tried to use it to back up photos, and it crashes as well. My other lg v20 has just started doing the crashing of apps as well.
Thank you for reaching out BRAHMA1387. At this time we have no additional information this issue. From the detail you have provided us with, this issue should be solved by the manufactures next software update.
ImanuelC_VZW
Follow us on Twitter @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help!
When will the next software update be Verizon Wireless Customer Support?
This is only helpful if the next 'manufactures software update' is today. However, typically they are several months in between updates.
Updating your device to the latest software, and knowing when this will be available is essential, and we are here to help. To better assist you, please tell us more. What is your phone's make and model?
Monica_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have a
LG V20.
Had new update yesterday on Message+, didn't crash when accessing Gallery,
shows pics in Gallery, but after attaching a picture I can't see it in the
text! App is still messed up with the exception of not crashing!
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My Google Photos is having issues uploading from my V20. Started Saturday. Also cant post pictures on Facebook as it shows I dont have any pictures on my phone .Can't attach pictures in text messages using message+ really annoying because I've checked every setting, reset, deleted apps, deleted pics.
I don't use Google Photos, instead I have Gallery & it has the same exact
issue! Spent 9 hrs today on the phone with LG, Google, & Verizon! The issue
with the 'crashes', so to speak with FB & Message+ did not get
resolved...But, there is an alternative for now until the last Update mess
up is fixed! Since you have LG v20, look in the LG app album and find the
orange colored 'Messaging' app and make it your default Text Message app!
All your messages from Message+ will show up in it! Just tap that app, it
will ask if you want this yo be the default message app, tell it yes! It
will work great with your photos, then. As for Facebook, go to the Play
Store and search for Facebook, as there is another one in there, 'Facebook
Lite'. It is like the old version of FB, the icon will be a white
background with a blue F in it...install this version and run it! This
version will also recognize your Photos & can upload within FB! No need to
uninstall the new version, just tap and this old version and it works
fine! Then wait until they have another Android Update, and maybe they'll
correct the bug in the last update.
โContent modified as required by Verizon Wireless Terms of Serviceโ
Rmcfadden10, thank you for reaching out to us. We went to ensure this issue get resolved as soon as possible, so you can fully enjoy your device. Can you list what steps you have already taken to attempt to correct this issue?
ImanuelC_VZW
Follow us on Twitter @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help!
Exact same problem too! LGV20 also! Cant hit the + button!
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