Looking for fix for Verizon Messages+....It crashes everytime I select attach. I have an LG V20.
Exact same problem here. Just started happening yesterday afternoon. No changes to the phone, which is fully up to date (LG V20) and no changes to Message+ either. I tried rebooting the phone a couple of times, but that didn't help. Uninstalled and reinstalled Message+, but that did nothing to fix this.
Note: canned help desk responses about restarting phones or reinstalling app will be openly mocked.
I have the same issue and the same phone. I also fully up to date and have tried several messaging apps including pulse and google messenger with no success. I have been able to use Textra without it crashing but I prefer message+ and hope they come up with a fix. Factory reset of the phone fixes the issue temporarily but it always comes back. I have verified this with 3 resets.
AARTUR48
All I do is message. If my text messaging didn’t work, I may as well have no phone. I understand how important this is to you. I’ll be more than happy to assist you. When did this issues start for you? Are you connected to Wi-Fi or cellular data when this happens? Are you able to receive picture messages with Messages +? Are you able to add attachments using any other messaging application?
Edward_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The issue started the night before I found this post and responded to it. So that's about two days now. It doesn't seem to matter what network I'm on, whether it's my in-home or public WiFi or the Verizon network. I can receive picture messages and can even send them if I use the in-gallery "share" option and select "Message+" but cannot attach directly from Message+. Basically whenever I press the "attach" button (the big +) the app crashes. In Facebook, Instagram, and other apps when I attempt to post a photo via the camera button or + button in those apps, they show a blank area where the gallery would usually be shown and a symbol saying there is nothing on the phone.
Because this seems to be universal to the phone rather than app-specific, I'm making the guess that it's related to the latest Android update (which went live a few days ago) and the file system itself, not the Message+ app in particular. The standard built-in messaging app on the phone will work, but runs very slowly when I attempt to attach anything and does not show access to "sent-received" photos/images, only to things saved on my phone or its SD card.
AARTUR48,
That's certainly too long to deal with this. I can assure you that we know this is important and we're dedicated to solving these concerns. I know you need to be able to fully utilize all functions of your phone.
Please place the phone in safe mode. http://spr.ly/6588DCF0k Once you have done so test any of these apps you can still access and see if the same thing happens. Please keep us updated on the results.
Andrew_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Message+ appears to function normally when in safe mode. Most of the other apps that are affected by this problem aren't available in safe mode.
Your efforts are appreciated AARTUR48, and we want to move forward so you can once again attach pictures to your text messages. Next, we will want to access your account. I have sent you a Private Message to begin.
Rosanne_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The LG Messaging app seems to work fine though.
I noticed this as well I think it's because when you attach a file it opens up the Google file manager and not a built in file navigation UI. All appsthat use a separate file manager to attach files seem to work fine.
Still crickets on a solution?
Forced update and now many of my apps (facebook, whatsapp, message+) cannot upload photos from gallery. App links to gallery with no photos and then restarts app. The canned answers dont resolve.
Sorry for this inconvenience. It's important to us that we work towards a resolution for this issue. Did you power your device off/on since updating the software for your device and updating the software for your applications?
Lasina_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm having the same issue as Fiskwill without having forced any updates. I very much suspect that Smithersss is correct on this one and it's an Android issue rather than with the Message+ app. I can no longer directly attach files from gallery/file system in Instagram, Facebook, and several other apps. Because this began happening shortly after the latest Android update..
At any rate, we're at 24 hours since the original post and still no Verizon response here. Not even a "we're checking on this" or "new update being worked on now.." 😕
I depend on my messaging service to work right Smithersss. We are here to help. What model device do you have? Is the Message+ App up to date? Are you getting an error within the app when it closes?
AlbertoR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response registry . This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
cdvaughn, your messages and memories are important. Let's work to get to the bottom of this. Which LG do you have? Do you recall adding any recent apps, games or software? Are you connected to Wi-Fi or cellular data when this happens? Are you able to receive picture messages with Messages +?
LorenB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response registry . This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
After update, apps do not call up media database to upload photos. Apps are updted, caches cleared, etc.
Ditto here. The Message+ app has stopped crashing and will usually pull up my gallery and so forth for posting. It sometimes does that in odd ways, with the photos in an odd order (rather than "most recent"). Still cannot access the gallery from Instagram, FB, and others.
Same here on the other apps. Of course this was an update from Verizon's
app, Message+...
My phone doing the exact same thing. Started after an update several days ago. Customer support needs to read these posts:
-Restarting does not fix
-Reinstalling the Message+ app does not fix
-Updating the message+ app does not fix
- Does not matter when, where, how, or what type of attachment. Happening in every circumstance
App literally crashes immediately when trying to select attach for anything to a message
Same issue here. Same model phone. Possibly started with the latest Android update?
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