Verizon Messages desktop app will not play notification sound

[Salzano14]

I cannot figure this out and it's driving me crazy.

My Verizon Messages app on my laptop will NOT play notifications for incoming messages. It works on my phone, it works for *outgoing* messages, but nothing for incoming messages. I checked the notification settings and it does say "on" for "incoming sound notification." I get the little notification bubble on the task bar saying there's a new message, but no sound plays.

This is the case for both the Windows 10 app *and* for the standard desktop app. I've tried both, no luck. What am I missing here??

[vzw_customer_support]

Your efforts are appreciated, thanks for the details. When did the problem begin? Is your laptop muted? Do you receive all other notifications sounds on your laptop?

AyaniB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[dowrite]

Did this ever get solved? I'm having the same issue.