I switched phones (Samsung s8 to another s8). Conducted a Smart Switch and took my SIM out of old phone and placed into new. Everything transferred okay initially.
I sent a text via Messages+ and it worked, initially. Then everything disappeared in Messages+. No conversations visible now. Cannot receive texts either. What happened? I had to change my default messaging app to "Messages" and that works just fine. I prefer the Verizon Messages+ app and would like to go back to that.
I've tried powering the phone off and back on several times. I cannot "restore" as described by Verizon tech support because the only option is restore from SD card. No option to restore from Verizon cloud.
What do I need to do to get Verizon Messages+ to work again? Please help!
Hello. We want to make sure that you receive the help that you need with your device and services. I will be sending a Private Note to discuss. *Brittany